(FORTUNE Magazine) – Tony DeSio didn't set out to build the biggest nonfood franchise ever. As with many entrepreneurial ventures, it just sort of happened that way. Turn back the clock to 1980. DeSio, then 50 years old, was newly retired from 20 years in the aerospace industry, and his main priority was to hone his golf swing. Sure, he had always wanted to start his own business, but he had no ideas, and life at the 19th hole was much too comfortable.
FORTUNE talked with DeSio about what every small-business owner can learn from MBE, about squabbles with his former company, and about the prospects for his new franchise business. Here are some edited excerpts:
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